Storage recommendations vary by product, so please refer to the respective product page for detailed care and storage instructions.
CUSTOMER CARE
Frequently Asked Questions
Everything you need to know about our products, pickup, delivery, payment and more.
Product Care & Storage
Both options use the exact same recipe and ingredients, the only difference is in how they are presented.
- Tiramisu Whole Cake: served as a complete, uncut cake. Ideal if you would like to slice and plate it yourself, or for sharing at a gathering.
- Tiramisu in a Box: the same tiramisu, layered and portioned directly in a box. Ready to serve straight away, and convenient for individual servings or gifting.
You may select your preferred pickup date and time on the cart page.
If you have already arranged a pickup date and time with us via WhatsApp, please indicate this in the Remarks section. When selecting your date and time online, please choose the earliest available option.
Yes, someone else may collect your order on your behalf. Please ensure they have your order number or order details with them at the time of collection.
Please allow approximately 48 hours for us to prepare your order.
Once your payment has been successfully processed, you will receive an order confirmation email. If you do not receive this email, please check your spam or junk folder. If you are still unable to find it, please contact us via WhatsApp with your order details.
If you need to make changes to your order, please contact us via WhatsApp as soon as possible.
As our tiramisu is freshly prepared to order, we may not be able to accommodate changes once preparation has begun. Orders that have already been prepared cannot be amended.
Same-Day Pickup
Yes, same-day pickup is available for orders placed by 12:00pm. Orders placed by this time may be collected between 4:00pm and 6:00pm on the same day.
The cut-off time for same-day pickup is 12:00pm. Orders placed after this time will not be eligible for same-day pickup and will follow our regular pickup schedule.
If you miss the 12:00pm cut-off, your order will follow our regular pickup schedule.
Alternatively, you are welcome to arrange a private car delivery service to collect your order on your behalf, as our tiramisu is heat-sensitive and fragile.
Regular Pickup Schedule
Our daily order cut-off time is 6:00pm.
- Orders placed before 6:00pm: ready for pickup from 11:00am, two days later
- Orders placed from 6:00pm onwards: ready for pickup from 11:00am, three days later
For example:
- 1 September, 12:00am–5:59pm → ready for pickup from 3 September, 11:00am
- 1 September, 6:00pm–11:59pm → ready for pickup from 4 September, 11:00am
Our latest pickup time is 6:00pm, as we close at 6:00pm daily.
Tuesday–Sunday: 11:00am–6:00pm
Closed on Mondays.
Delivery
No, we currently deliver within Singapore only.
Delivery is a flat rate of $20 islandwide. Orders above $100 enjoy complimentary delivery.
We partner with our third-party delivery service. Every order is packed in a chiller bag to help keep your tiramisu cool and well protected during delivery.
You will receive an order confirmation email once your order has been placed. Once your order has been scheduled for delivery, a tracking number will be sent to you via email.
If you do not receive either email, please check your spam or junk folder. You are also welcome to WhatsApp us at +65 9688 3101.
Please WhatsApp us at +65 9688 3101 as soon as possible. We are only able to amend your delivery details before your scheduled delivery slot.
Payment
We accept the following payment methods:
- Credit and debit cards
- Online banking
- PayNow
Your order will only be confirmed once payment has been successfully received.
Loyalty Programme
Yes, our loyalty programme is available for both online and in-store purchases. You may register using your WhatsApp number or email address.
Contact Us
For enquiries, please WhatsApp us at +65 9688 3101.
Operating Hours: Tuesday–Sunday, 10:00am–6:00pm
Closed on Mondays.
