FAQ

Our signature items are our tiramisu and fudgy brownies. We also offer a range of desserts, including cakes, pastries and more. Check our menu online or in-store for seasonal specials.

You can place an order online through our website, via WhatsApp, or by visiting our store in person.

accept credit card / debit card / paynow (for online orders) and cash / paynow for in-store purchases.

There is no minimum for in-store purchases. For online orders, a minimum amount may apply depending on delivery location.

Changes are allowed if requested within 24 hours of placing the order. Please contact us as soon as possible to make modifications.

We periodically offer discounts and promotions, which can be found on our website or by signing up for our newsletter.

Yes, we do and you can select the option upon check out. We deliver nationwide, except offshore islands.

It will be flat delivery fee of $20 for orders below $100 and free delivery for orders $100 and above.

Delivery is available Monday through Sunday and please refer to available time slots accordingly.

Typically 3 days upon order confirmation. Please contact us via WhatsApp for same day orders / urgent orders (less than 3 days).

For deliveries, we recommend providing a time window when someone will be available.

Yes, you can select the "in-store pickup" option during checkout for no additional charge.

Please bring a copy of your order confirmation or a valid ID when picking up your order.

Yes, but please provide their name during checkout, and they must present a valid ID when picking up.

Pickup is available from Fri to Sun (12pm to 6pm) and by appointment from Mon to Thur. Check our website for holiday hours or special closures.

All our tiramisu are delivered frozen. Upon receiving, please put in the fridge (4 to 5 deg c) to chill down for at least 5 hours before consumption and to finish consuming it within 3 days. Do not refreeze the tiramisu once it has been chilled.

Put it out at around 20 to 22 deg c for at least 1.5h (might vary according the size of the tiramisu received) before consuming. Put it into the fridge within 20min if not continuing with consumption.

It will taste like ice cream if eaten frozen. Hence, it is advisable to chill it down properly to have the best experience.

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us immediately.

If your dessert arrives damaged or incorrect, please contact us within 24 hours with photos, and we will arrange for a replacement or refund.

Refunds typically take 3–5 business days to process after approval.